FAQ

FAQ

We welcome your questions, and encourage you to check out our FAQs below. If your query isn’t covered, please feel free to submit your question to us via our contact form.


How much does it cost?

The My Healthy Balance is 100% free.

How long will it take me?

This depends on the length of time you select to work on your goal. You can choose to do a 4 week, 6 week, 8 week, or 12 week program. If you choose a shorter program and then decide you want to extend it, you will be given this option once your initial program time has ended. You can extend your program up to a maximum of 12 weeks total.

I forgot my password.

You can reset your password by clicking 'forgot your password' on the login page. Once you enter your email address you used to set up your account, we'll send you a temporary password which you can use to login. You will then be redirected to change your password to something you will remember.

I have reset my password and I still can’t log in.

You may have made an error in your email address when you registered for the program. You will need to contact us so we can check your email address.

What happens if I don’t log in for a while?

If you haven’t logged in for 4 weeks, you will receive an email and your account will be deactivated. But don’t worry, reactivating it is easy and can be done simply when you next login by following the links.

I haven’t received any emails yet, why is this?

It’s possible your emails may have been filtered as spam. Check your junk mail. To avoid this happening, you can add our email address to your ‘safe senders’ list. If you still can’t find any emails, contact us immediately and we will investigate.

I would like to promote this program to my clients/colleagues, how can I do this?

You can share the page via Facebook and Instagram or email the website link. If you are a workplace coordinator there are template and tools available in your dashboard to share with your colleagues.

Why do I need to give my information?

Besides providing feedback to you about your health risks and behaviours and showing you your progress, we need to make sure the program works and that it is well-received by you, our target audience. By accepting the terms and conditions, you have agreed to Diabetes WA using your de-identified information in this way. If you have any concerns about this, please contact us. Collecting this information also helps to ensure that programs like this one remain free of charge.

Why am I only able to set one goal?

It can take some time to change a habit or behaviour so it is best to stick to one goal per program. You can have more than one action if you wish, however do not overwhelm yourself by over committing. Research shows it can take anywhere from 18 days to 254 days to change a habit1.

What browsers have optimum functionality for general use of the site and why?

Latest versions of Internet Explorer, Chrome, Firefox and Safari. These browsers support CSS3 and HTML5 that is used as the underlying technology for this site to work properly.  You must also ensure that JavaScript is enabled.

How do I find my browser version?

Visit http://supportdetails.com and it will give you your browser version, screen resolution and more.

Can I link my My Healthy Balance and Get on Track Challenge accounts?

You can use the same login for both accounts, but you still need to set up a new account with each. Data does not carry over as both programs have different requirements. 

1 Lally P, van Jaarsveld CHM, Potts HWW, Wardle J. How are habits formed: Modelling habit formation in the real world. Eur J Soc Psychol. 2009; 40(6):998-1009. DOI:10.1002/ejsp.674