We welcome your questions, and encourage you to check out our FAQs below. If your query isn’t covered, please feel free to submit your question to us via our contact form.
The My Healthy Balance is 100% free.
This depends on the length of time you select to work on your goal. You can choose to do a 4 week, 6 week, 8 week, or 12 week program. If you choose a shorter program and then decide you want to extend it, you will be given this option once your initial program time has ended. You can extend your program up to a maximum of 12 weeks total.
You can reset your password by clicking 'forgot your password' on the login page. Once you enter your email address you used to set up your account, we'll send you a temporary password which you can use to login. You will then be redirected to change your password to something you will remember.
You may have made an error in your email address when you registered for the program. You will need to contact us so we can check your email address.
If you haven’t logged in for 4 weeks, you will receive an email and your account will be deactivated. But don’t worry, reactivating it is easy and can be done simply when you next login by following the links.
It’s possible your emails may have been filtered as spam. Check your junk mail. To avoid this happening, you can add our email address to your ‘safe senders’ list. If you still can’t find any emails, contact us immediately and we will investigate.
You can share the page via Facebook and Instagram or email the website link. If you are a workplace coordinator there are template and tools available in your dashboard to share with your colleagues.
Besides providing feedback to you about your health risks and behaviours and showing you your progress, we need to make sure the program works and that it is well-received by you, our target audience. By accepting the terms and conditions, you have agreed to Diabetes WA using your de-identified information in this way. If you have any concerns about this, please contact us. Collecting this information also helps to ensure that programs like this one remain free of charge.
It can take some time to change a habit or behaviour so it is best to stick to one goal per program. You can have more than one action if you wish, however do not overwhelm yourself by over committing. Research shows it can take anywhere from 18 days to 254 days to change a habit1.
Visit http://supportdetails.com and it will give you your browser version, screen resolution and more.
You can use the same login for both accounts, but you still need to set up a new account with each. Data does not carry over as both programs have different requirements.